If you have successfully installed your smart bulb before but it is disconnecting or offline it is most likely because your smart bulb lost power or access to the internet.
Any of these issues could be causing your device to need reconnecting:
- A power outage, or internet service provider disruption.
- If your smart device loses power by a light switch being toggled off or a fixture being turned off.
- Router equipment failures.
- If there are any changes to your network. A new network name, a new network password, or adding a new router or range extender could all disconnect your bulb.
Disconnecting could also be happening due to poor Wi-Fi signal strength.
Here's an article on How to Troubleshoot Wi-Fi network issues. You may need to upgrade your router or add a range extender to improve your Wi-Fi network.
If your Smart Bulb is disconnected you will need to connect it again.
You will need to make sure your bulb is in pairing mode and connect it again using the Feit Electric app. Here's an article on How to Connect Your Bulb Using the Feit Electric App