How Do I Troubleshoot My Feit Electric Tape20 Chase Smart Light?

I purchased my Feit Electric Tape20 Chase light in Canada and need troubleshooting tips.

The TAPE20 CHASE CAN smart light is designed for easy setup and use. However, occasional issues may arise due to environmental factors, connectivity, or improper installation. This troubleshooting overview provides practical solutions to common problems, helping you resolve them quickly and maintain optimal performance.

Key Areas Covered:

• Power Issues: Ensuring the LED tape light and controller receive proper power.
• Connectivity Problems: Addressing Wi-Fi pairing and app-related challenges.
• Hardware Concerns: Fixing physical or functional issues with the LED tape light or remote.
• User Errors: Common mistakes during installation or operation and how to correct them.
• System Performance: Resolving glitches in modes, effects, or responsiveness.

Troubleshooting:

Here are some common questions and their solutions:

1. The LED tape light does not light up:
   • Check the power connection and ensure the adapter is plugged in securely.
   • Verify the wall outlet is functioning by testing with another device.
2. Difficulty pairing with the app:
   • Ensure your phone is connected to a 2.4 GHz Wi-Fi network, as the device does not support 5 GHz networks.
   • Restart both your smartphone and the lighting controller.
3. Difficulty pairing the remote:
   • Ensure the LED tape light is powered and connected to the controller.
   • Pair tape light to Wi-Fi using the Feit Electric App's on-screen instructions or wait 3 minutes for the strip light to stop flashing.
   • Power cycle tape light by disconnection the power from the tape light and plugging it back in. Immediately press and hold the remote "ON" for 3 seconds.
   • The tape light will blink, indicating the pairing was successful.
4. Adhesive does not stick well:
   • Clean the surface thoroughly before applying the strip.
   • Use additional adhesive or mounting clips if the surface is uneven.
5. The device is unresponsive to voice commands:
   • Verify that the device is linked to your smart home assistant in the app.
   • Check the internet connection for both the smart device and the assistant.
6. Color modes or effects are not working:
   • Update the firmware through the Feit Electric app.
   • Restart the controller and retry.

FAQs:

1. Can I cut the LED tape light?
   Yes, the tape light is marked at specific intervals where it can be safely cut. Ensure you do not cut outside these markings.
2. How do I reset the device to enter Wi-Fi pairing mode?
   Press and hold the reset button on the controller for 8-10 seconds until the tape light blinks. Reconnect it using the app.
3. What is the maximum length supported?
   The device supports a maximum of two connections/devices. Do not exceed the specific wattage limit. Overloading can cause performance issues and overheating.
4. Is the device weatherproof?
   The TAPE20 CHASE CAN is rated for indoor use only. Avoid installing it in damp or outdoor environments.
5. How do I update the firmware?
   Navigate to the device settings in the Feit Electric app and select "Firmware Update" if an update is available.
6. Can I use the tape light with an extension cord?
   We do not recommend using the tape light with an extension cord.