What can I do if my bulbs are not connected and my app keeps crashing?
As of 11/29/2017, we released a new version of our HomeBrite App. We recommend all customer reset their HomeBrite bulbs and register with the new version of our app for best performance.
** Please make sure to enable Bluetooth, Wi-Fi, and GPS location, to operate the bulbs**
First Step: Install and register the new App
- Delete any previous versions of the HomeBrite App from your device.
- Disable your Bluetooth and Wi-Fi on your device.
- Power off your device for 1 minute.
- Perform the Hard Reset (see below for instructions)
- Turn on the device.
- Download App, and when prompted to enter a 4-digit code, enter a new code, (NEVER RE ENTER THE SAME CODE AFTER INITIAL INSTALL)
- Register the app. In the future, all you would have to do is press one button (Restore Configuration) to restore and fix any issue without having to apply the troubleshooting steps above.
Second Step: Hard reset the bulbs
- To start turn off the physical wall switch, make sure the wall switch is in the off position.
- Turn the light switch on for 18 seconds.
- Turn the light switch off for 1 second.
- Repeat 5 times back to back.
- On the 6th time, you will turn the light switch on and leave it on for mesh connection.
- In the Right-hand corner, there will be 3 dots.
- Tap the 3 dots and select DISCOVER NEW BULBS.
- Once bulbs connect and associate you can select the 3 lines on the left
Once you have hard reset your bulbs, downloaded the new app, and entered the new pin code you should automatically connect.
What can I do if my schedule is not working?
Here are some ways you can troubleshoot the problem. There can be different reasons as to why your schedule is not operating.
- If Your Schedule did not power on the group of bulbs or only certain bulbs in a group powered on.
- Check the configure scene settings for the group and make sure all bulbs are set to on.
- If Your Schedule does not turn on and/or off any bulbs.
- Possibly it was a bad schedule save, delete the schedule and recreate it and power the bulb on and off once to resync the time.
- If your bulbs lost power and the schedule is no longer working.
- If bulb(s) lose power (light switch powered off, or power outage), they will retain their schedules. However, bulbs will lose track of time (just like a microwave losing power), when power is restored resync the time to the bulbs give it any command (Power Off) from the HomeBrite app.
How do I reset the bulbs if there is a power outage?
If bulb(s) lose power (light switch powered off, or power outage), they will retain their schedules. However, bulbs will lose track of time (just like a microwave losing power), when power is restored to resync the time to the bulbs give it any command (Power Off) from the HomeBrite app.
How do I hard reset the bulbs?
- Start with the physical light switch turned off.
- Power bulb On for 18 seconds from the wall switch
- Power Off for 1-2 seconds. (Flip the wall switch off then on again, you do not need to time this step.)
- Power back On for 18 seconds. Perform this action 4 times in a row.
Use a stop-watch or mobile device to count, if any of the 18-second cycles are skewed, the process must be restarted. After the 4th set of 18-second power On, power Off the switch then back on and now the bulb will be reset.
NOTE: The Power On can take anywhere from 17-20 seconds. 18 seconds is only a suggestion.
If only a select number of bulbs out of many are reset, use the ‘Discover New Bulb’ option from the top right Context menu to add the freshly reset bulb(s) back to the mesh.
I am getting an error message during the initial set up "No bulbs or Bluetooth found" or "Scanning for Mesh" what do I do?
This happens from time to time, here are a couple of options to try:
- Turn off the Bluetooth to your phone or tablet and restart it. While the phone or tablet is restarting, flip the light switch Off Then On as well to refresh the Bluetooth signal.
- If restarting your device does not work, a hard reset should get the bulb(s) to connect. A hard reset will wipe out any information stored within the bulb.
- Hard reset the bulb. This process will need to be performed on all HomeBrite bulbs. Before setting up the bulb after the reset, be sure the app is fresh (reinstall the app).
Hard Reset Process:
- Start with the physical light switch turned off.
- Power On the bulb for 18 seconds from the wall switch
- Power Off for 1-2 seconds. (Flip the wall switch off then on again, you do not need to time this step.)
- Power back On for 18 seconds. Perform this action 4 times in a row.
NOTE: Use a stop-watch or mobile device to count, if any of the 18-second cycles are skewed, the process must be restarted. After the 4th set of 18 seconds power on, power off the switch then back on and now the bulb will be reset. - Open the HomeBrite app, enter a PIN and confirm it. It can be the same or different PIN; the bulb, memory has been erased.
NOTE: The Power On can take anywhere from 17-20 seconds. 18 seconds is only a suggestion.
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