How to Troubleshoot Connecting My Smart Flood Light Camera

Need help connecting the Smart Flood Light Security Camera?

If you are having trouble connecting your Smart Flood Light Camera to Wi-Fi here are some troubleshooting tips that might help.

Check to see if your smartphone is connected to a 2.4 GHz network

Many routers have two bands a 2.4 GHz and 5 GHz network. They may or may not be clearly identified. You can use your smartphone to check to see what Wi-Fi bands are available.  If your device is closer to your router (5-15 feet)  it may automatically connect to the 5GHz band.

Here's a video showing how to check your Wi-Fi networks on an iOS device

• For iOS users:
  Go to your phone Settings> Wi-Fi to see the names of the networks available.
  
  
• For Android Users: 
  Open the settings app> Choose Wi-Fi & Wireless and Networks. Choose the wireless network from the list.

Here’s what you may see:

• You may just see ONE network: If you only see one Wi-Fi network name that belongs to you, it could be a 2.4GHz network and will work with Feit electric products. If you have an older router this is more likely because the first wireless routers were a single band. If you have a newer router, it might also mean that you have a mesh network that combines the 2.4 GHz and 5 GHz. If this is the case, you may need to contact your router manufacturer or service provider for assistance.

• You may see TWO or more networks: If you see two or more Wi-Fi network names that belong to you, then you probably have a 2.4GHz and 5GHz dual-band router. You may even see three bands. There may also be a guest network without a password. We recommend you use a network with a password for security.

• On your smartphone's Wireless Settings page look at the names of your Wi-Fi networks. If you are in an apartment or have close neighbors you may see their Wi-Fi networks so be careful to connect to your own network. Look for the option with the 2.4 GHz it could be labeled 24G or 2.4 or 24 depending on the network name. Or it might not have any way to identify it. Sometimes the 2.4 and 5 GHz are named the same. You may need to check your router admin portal or contact your service provider for assistance. Make sure not to pick any networks that include 5. That usually means it's a 5 GHz and will not connect.
  
  

Check your Wi-Fi password

Keep in mind that the password is case sensitive. Double-check to be sure you are not using your app password.  Passwords containing more than 32 characters will not be accepted.

Consider your Wi-Fi network coverage and bandwidth

1. Look at where your router is located.  If it's located in a remote location, or Wi-Fi is impeded by concrete, multiple walls and or furniture, you may have a coverage issue. Try bringing your device closer to within 20 feet of your router to see if it connects.
   
   
2. You may also need to consider upgrading your router or adding a range extender or booster to improve your coverage and bandwidth availability. It's widely known that routers should be replaced every 3 to 5 years depending on the amount of Wi-Fi devices connected. Below are most common reason to switch out your old router for a newer one:

• Slow speeds that cause buffering while streaming shows, movies, and or gaming.
• A weak connection that causes devices to constantly drop. Distance to devices is too great could also be the issue.
• Incompatibility with newer devices. Technology is constantly advancing and your older router may be too outdated to support the new device.

Read How to Troubleshoot Wi-Fi for more tips.

Check your router settings

You may need to check your router's admin page where you manage settings including passwords and software updates. Or you may need to consult your router brand, ISP, or service provider for assistance. Some things to check include:

• 70% Chance of being the issue - Wi-Fi Protected Access also known as WPA2 or WPA3 in your routers security settings could be the culprit. WPA3 will often be the default setting on newer routers. Our Smart Wi-Fi products are only compatible with WPA2. Instead of switching security protocols from WPA3 to WPA2, simply create a new guest account. The new guest account will automatically be set to security protocol WPA2. Connect all Feit Smart Wi-Fi devices to that guest account. If you are unsure of how to create a guest network, please reach out to your Internet Service Provider for assistance.
• 20% Chance of being the issue - When trying to connect to a Wi-Fi network, it is important to enter the correct network name and password. If you enter the wrong network name, your device may not be able to find the network. If you enter the wrong password, your device will not be able to connect to the network. If you are unsure of the password, check with the network administrator or consult the documentation that came with the Wi-Fi router. Make sure to enter the password exactly as it appears, including any capitalization and special characters. If you are unsure of the correct password, please reach out to your Internet Service Provider for assistance.
• 10% Chance of being the issue - Device limits - your router may have a setting restricting the number of connected devices. Even though routers can issue many addresses factory settings may limit the number of connected devices allowed.
• AP Mode should alleviate the need to enable the WPS button if it connects - Manually enabling WPS may be required - check to see if your router or range extenders use WPS or Wi-Fi Protected Setup. This is a wireless networking standard that tries to make connections between routers and wireless devices easier and faster. Sometimes WPS is enabled by default but there could be a manual button or a requirement to enable WPS on your router's admin screen. Depending on your network you may need to enable WPS to connect your Smart Flood Light Camera.

Forget your Wi-Fi network and restart your smartphone

• For iOS users: Got to your phone Settings>Wi-Fi to see the names of the networks available, then use the / sign next to the network name.

• For Android users; Open the settings app>Choose Wi-Fi & Wireless and Networks. Choose the wireless network from the list. Long press the network name to forget the network. 

• Then restart your Smart Flood Light Camera, reconnect to your 2.4 GHz Wi-Fi network, and try connecting your Smart Flood Light Camera.

Reset your Smart Flood Light Camera and reconnect

Remove the cover using a small screwdriver (included). Be sure your Smart Flood Light Camera is connected to power, then press the reset button located behind the cover on the side of the camera for 15 seconds or until you hear an audible tone.

If pressing the reset button on the camera doesn't solve the issue, you can try these additional steps:

1. For safety purposes, cut the power off from the breaker.
2. Remove the camera from the mounting plate by removing the white mounting screw nut, finials, and let 15 minutes pass.
3. After 15 minutes, remount the camera to the mounting plate.
4. Cut the power on from the breaker.

Try to reconnect your Smart Flood Light Camera once again.

Follow the instructions here.

Force close the app

• For iOS users: If your device has a Home button, just double press to open the App Switcher and then swipe up to quit the app.  If you do not have a Home button, swipe up from the bottom of the screen and pause slightly in the middle of your screen.  Then swipe left or right to select the Feit app and swipe up to close. 

• For Android users: Open the settings app> Choose Apps or Apps & Notifications.  You may need to select "See all apps" to view all opened applications.  Tap the Feit app to force close. 

Try using the QR code to connect

To connect using a QR code, open the Feit Electric App and add your device, then select QR code. The app will now generate a QR code. For detailed instructions read the full article here.

Still Not Connected?  Try EZ Mode

1. If your Smart Flood Light Camera is installed, be sure to power it on. 

2. Open the Feit Electric app and click the "+" on the top right corner of the screen OR click on Add Device.

3. Select Security & Cameras, then tap Floodlight Camera

4. Confirm EZ Mode is selected in the top right and the camera indicator light is flashing. Press Confirm.


 (If the indicator light is not blinking, press and hold the reset button for 5 seconds or until you hear an audible tone. Then repeat step 4).

5. Enter the password for your Wi-Fi network.
Note: Make sure your phone is connected to a 2.4 GHz Wi-Fi network. The Smart Flood Light Camera is NOT compatible with a 5 GHz Wi-Fi network.

6. The Smart Flood Light Camera will now begin connecting. Once the Smart Light Camera connects, the indicator light should turn into a solid blue light.

If connecting fails, check and make sure you entered your Wi-Fi password correctly. If the connection fails again, stop and repeat the previous step.

If you continue to experience issues connecting your Smart Flood Light Camera please reach out to our support team so we can troubleshoot further.

Can I use my phone's hotspot to connect to the camera?

Yes, you can connect the Smart Wi-Fi camera by using your smartphones hotspot. We advise against doing this due the Smart Wi-Fi camera requiring a strong and constant Wi-Fi signal to operate effectively. Additionally, the camera will go offline if you move your smartphone outside the cameras Wi-Fi receiver’s range. The camera will still be able to record, and the floodlights turn on with motion, but you won't be able to view live feeds or use any other camera features.

Additional Resources:

Troubleshooting Connection Issues For New Wi-Fi 6 Routers