If you have previously connected a Smart Wi-Fi device but are now having problems here are some tips.
Consider your Wi-Fi network coverage and bandwidth.
• Look at where your router is located. If it's in the basement or attic or far away from your device or Wi-Fi is impeded by concrete you may have a coverage issue. Try bringing your device closer to within 20 feet of your router to see if it connects.
• You may also need to consider upgrading your router or adding a range extender or booster to improve your coverage and bandwidth availability.
Here's an article with more Wi-Fi Troubleshooting Tips
Check your router settings
You may need to check your router's admin page where you manage settings including passwords and updates. Or you may need to consult your router brand, ISP, or service provider for assistance. Some things to check include:
• Device limits-your router may have a setting restricting the number of connected devices.
• Manually enabling WPS may be required- check to see if your router or range extenders use WPS or Wi-Fi protected setup.
Forget your Wi-Fi network and restart your smartphone
• For iOS users: Got to your phone Settings>Wi-Fi to see the names of the networks available, then use the / sign next to the network name.
• For Android users; Open the settings app>Choose Wi-Fi & Wireless and Networks. Choose the wireless network from the list. Long press the network name to forget the network.
• Then restart your Smart Flood Light Camera, reconnect to your 2.4 GHz Wi-Fi network, and try connecting your Smart Flood Light Camera.
Reset your Smart Flood Light Camera and reconnect
Remove the cover using a small screwdriver (included). Be sure your Smart Flood Light Camera is connected to power, then press the Reset Button located behind the cover on the side of the camera for 15 seconds or until you hear an audible tone. Try to reconnect your Smart Flood Light Camera once again. Follow the instructions here.
Force close the app
• For iOS users: If your device has a Home button, just double press to open the App Switcher and then swipe up to quit the app. If you do not have a Home button, swipe up from the bottom of the screen and pause slightly in the middle of your screen. Then swipe left or right to select the Feit app and swipe up to close.
• For Android users: Open the settings app> Choose Apps or Apps & Notifications. You may need to select "See all apps" to view all opened applications. Tap the Feit app to force close.
Try using the QR code to connect
To connect using a QR code, open the Feit Electric App and add your device, then select QR code. The app will now generate a QR code. For detailed instructions read the full article here.
Still Not Connected? Try EZ Mode
1. If your Smart Flood Light Camera is installed, be sure to power it on.
2. Open the Feit Electric app and click the "+" on the top right corner of the screen OR click on Add Device.
3. Select Security & Cameras, then tap Floodlight Camera
4. Confirm EZ Mode is selected in the top right and the camera indicator light is flashing. Press Confirm.
(If the indicator light is not blinking, press and hold the reset button for 5 seconds or until you hear an audible tone. Then repeat step 4).
5. Enter the password for your Wi-Fi network.
Note: Make sure your phone is connected to a 2.4 GHz Wi-Fi network. The Smart Flood Light Camera is NOT compatible with a 5 GHz Wi-Fi network. (Regarding phones with 5g speeds; 5g speed and a 5GHz frequency are two different things. The camera will connect to your router regardless of your phone having 4g or 5g speeds).
6. The Smart Flood Light Camera will now begin connecting. Once the Smart Light Camera connects, the indicator light should turn into a solid blue light.
If connecting fails, check and make sure you entered your Wi-Fi password correctly. If the connection fails again, stop and repeat the previous step.
If you continue to experience issues connecting your Smart Flood Light Camera please reach out to our support team so we can troubleshoot further.