Feit Electric Smart Wi-Fi products use Wi-Fi to connect to the internet. If you are having problems connecting your device or keeping it on-line it could be due to problems with your Wi-Fi network. Keep these factors in mind.
Symptoms of poor Wi-Fi signal strength include:
• You may be missing app notifications
• Video and audio quality may be reduced or distorted.
• Your Feit Electric smart devices may have difficulty connecting.
Wi-Fi signals can be weakened by obstructions and interference.
Physical barriers such as heavy-duty walls and floors made of materials like concrete, brick, or metal can block signals. Electronic devices such as microwaves, garage door openers, baby monitors or cordless phones can interfere with wireless signals and impact Wi-Fi signal strength.
Wi-Fi signals can be weaker with distance.
Look at where your router is located. If it is in the basement or attic, far away from your device, or the Wi-Fi signal is impeded by concrete, you may have a coverage issue.
Wi-Fi troubleshooting Tips
Step 1: Try changing location and removing obstructions
- Look at the path between your router and your device to see if there are any thick walls or items made of metal or glass that may be interfering with the Wi-Fi signal. Attempt to place your router in an open, unobstructed area.
- Move your wireless router closer to your smart device. Or move your device to a new location. Get within 20 feet of your router to see if it the connection improves.
- Unplug other electronics that might be interfering to see if it the connection improves.
- Many routers have adjustable antennas. Try pointing them in different directions to see if that improves your network coverage.
Step 2: Reduce congestion on your network
- If you have several people accessing the internet or streaming video at the same time, you could be experiencing a Wi-Fi network load issue.
- Many PCs, TVs, gaming systems can be wired directly into your router. Move devices that can be hardwired off Wi-Fi, to free up bandwidth.
- If you have a multi-band or dual-band network, move more devices to 5GHz so your Feit smart devices can use 2.4 GHz network.
Step 3: Consider upgrading your network equipment
- This would be especially helpful for multi-story homes, outdoor smart devices, or routers that are located in more remote locations such as attics or basements.
- While not required, most smart homes use range extenders / repeaters to help improve coverage and bandwidth.
- Consider upgrading to a new router especially if yours is more than a few years old. Newer routers with more bands can help better distribute network traffic. If you decide to purchase a new router, be sure it can support a dedicated 2.4 GHz network to connect your Feit Electric smart device.
- Consider using powerline network extenders if you have a large home or thick walls. Powerline extenders are devices that plug into your regular electrical outlets and transmit data along electrical cables. They can help supplement and relieve congestion on your Wi-Fi network.