How to Troubleshoot Connecting Smart Wi-Fi Sensors

If you are having trouble connecting your Smart Sensor to Wi-Fi here are some troubleshooting tips that might help.

Check to see if your smartphone is connected to a 2.4 GHz network

Many routers have two bands a 2.4 GHz and 5 GHz network. They may or may not be clearly identified. You can use your smartphone to check to see what Wi-Fi bands are available.  If your device is closer to your router (5-15 feet)  it may automatically connect to the 5GHz band.

Here's a video showing how to check your Wi-Fi networks on an iOS device.

• For iOS users:
  Go to your phone Settings> Wi-Fi to see the names of the networks available.
  
  
• For Android Users: 
  Open the settings app> Choose Wi-Fi & Wireless and Networks. Choose the wireless network from the list.

Here’s what you may see:

• You may just see ONE network: If you only see only one Wi-Fi network name that network belongs to you, it could be a 2.4GHz network that will work with Feit electric products. This is more likely if your router is older, because the first wireless routers were single-band. If you have a newer router, you could be operating on a mesh network that combines 2.4 GHz and 5 GHz bands. If this is the case, you may need to contact your router manufacturer or service provider for assistance.
  
  
• You may see TWO or more networks: If you see two or more Wi-Fi network names that belong to you, then you probably have a 2.4GHz and 5GHz dual-band router. You may even see three bands. There may also be a guest network without a password. We recommend you use a network with a password for security.
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• On your smartphone's Wireless Settings page look at the names of your Wi-Fi networks. If you are in an apartment or have close neighbors, you may see their Wi-Fi networks, so be careful to connect to your own network. Look for the option with the 2.4 GHz: it could be labeled "24G", or "2.4", or "24", depending on the network name. Or it might not have any way to identify it. Sometimes the 2.4 and 5 GHz are named the same. You may need to check your router admin portal or contact your service provider for assistance. Make sure not to pick any networks that include a "5". That usually means it's a 5GHz network, which will not connect to Feit smart devices.

Check your Wi-Fi password

Keep in mind that the password is case sensitive. Double-check to be sure you are not using your app password.  Passwords containing more than 32 characters will not be accepted.

Consider your Wi-Fi network coverage and bandwidth

1. Look at where your router is located.  If it's located in a remote location, or the Wi-Fi signal is impeded by concrete, you may have a coverage issue. Try bringing your device closer to within 20 feet of your router to see if it connects.
   
   
2. You may also need to consider upgrading your router, or adding a range extender or booster to improve your coverage and bandwidth availability. Read How to Troubleshoot Wi-Fi for more tips.

Check your router settings

You may need to check your router's admin page where you manage settings including passwords and software updates. Or you may need to consult your router brand, ISP, or service provider for assistance. Some things to check include:

• Device limits - your router may have a setting restricting the number of connected devices. Even though routers can issue many addresses factory settings may limit the number of connected devices allowed.  
  
  
• Manually enabling WPS - check to see if your router or range extenders use WPS or Wi-Fi Protected Setup. This is a wireless networking standard that tries to make connections between routers and wireless devices easier and faster. Sometimes WPS is enabled by default, but there could be a manual button or a requirement to enable WPS on your router's admin screen. Depending on your network, you may need to enable WPS to connect your Smart Flood Light Camera.

Forget your Wi-Fi network and restart your smartphone

• For iOS users:
  Go to your phone Settings> Wi-Fi to see the names of the networks available. Then use the small i sign next to the network name.
  
  
• For Android Users: 
  Open the settings app> Choose Wi-Fi & Wireless and Networks. Choose the wireless network from the list. Long press on the network name to forget the network.
  
  
• Then restart your smartphone, reconnect to your 2.4 GHz Wi-Fi network and try installing your smart Feit Electric device.

Reset your Smart Wi-Fi Sensor and reconnect

Consult your device user manual to find the reset button. Press and hold the reset button until the indicator light flashes rapidly.

Force close the app

• For iOS users:
  If your device has the Home button, just double press to open the App Switcher and then swipe up to quit the app. If you do not have a Home button, swipe up from the bottom of the screen and pause slightly in the middle of your screen. Then swipe left or right to select the Feit app and swipe up to close.
  
  
• For Android Users: 
  Open the settings app> Choose Apps or Apps & Notifications.  You may need to select See all apps to view all opened applications.  Tap the Feit app to force close.

Try AP Mode or Other Connection Methods

The Feit Electric app will show other connection methods.  One of them is AP mode.  Here's an article on How to Connect using AP Mode.