How to Troubleshoot Connecting Your Smart Camera / Doorbell – Feit Electric

Connecting your Smart Camera / Doorbell to your router

If you are having trouble connecting your Feit Electric Smart product to Wi-Fi here are some troubleshooting tips that might help.

Check to see if your smartphone is connected to a 2.4 GHz network

Many routers have two bands a 2.4 GHz and 5 GHz network. They may or may not be clearly identified. You can use your smartphone to check to see what Wi-Fi bands are available. If your device is within 5-15 feet of your router it may automatically connect to the 5GHz band.

Here's a video showing how to check your Wi-Fi networks on an iOS device:

For iOS users:
Go to your phone Settings> Wi-Fi to see the names of the networks available.
For Android Users:
Open the settings app> Choose Wi-Fi & Wireless and Networks. Choose the wireless network from the list.

Here’s what you may see:

You may just see ONE network: If you only see one Wi-Fi network name that belongs to you, it could be a 2.4GHz network and will work with Feit electric products. If you have an older router this is more likely because the first wireless routers were a single band. If you have a newer router, it might also mean that you have a mesh network that combines the 2.4 GHz and 5 GHz. If this is the case, you may need to contact your router manufacturer or service provider for assistance.
You may see TWO or more networks: If you see two or more Wi-Fi network names that belong to you, then you probably have a 2.4GHz and 5GHz dual-band router. You may even see three bands. There may also be a guest network without a password. We recommend you use a network with a password for security.

On your smartphone's Wireless Settings page look at the names of your Wi-Fi networks. If you are in an apartment or have nearby neighbors, you may see their Wi-Fi networks so be careful to connect to your own network. Look for the option with 2.4 GHz: it could be labeled "24G", "2.4" or "24", depending on the network name. Or it might not have any way to identify it. Sometimes the 2.4 and 5 GHz are named the same. You may need to check your router admin portal or contact your service provider for assistance. Make sure not to pick any networks that include "5". That usually means it's a 5 GHz and will not connect.

Check your Wi-Fi password

Keep in mind that the password is case sensitive. Double-check to be sure you are not using your app password. Passwords containing more than 32 characters will not be accepted.

Consider your Wi-Fi network coverage and bandwidth

Look at where your router is located. If it's located in a remote location, or the Wi-Fi signal is impeded by concrete, you may have a coverage issue. Try bringing your device closer to within 20 feet of your router to see if it connects.
You may also need to consider upgrading your router or adding a range extender or booster to improve your coverage and bandwidth availability.
Read How to Troubleshoot Wi-Fi for more tips.

Check your router settings

You may need to check your router's admin page where you manage settings including passwords and software updates. Or you may need to consult your router brand, ISP, or service provider for assistance. Some things to check include:

Device limits - your router may have a setting restricting the number of connected devices. Even though routers can issue many addresses, factory settings may limit the number of connected devices allowed.
Manually enabling WPS may be required - check to see if your router or range extenders use WPS or Wi-Fi Protected Setup. This is a wireless networking standard that tries to make connections between routers and wireless devices easier and faster. Sometimes WPS is enabled by default but there could be a manual button or a requirement to enable WPS on your router's admin screen. Depending on your network you may need to enable WPS to connect your Feit Electric smart device.

Forget your Wi-Fi network and restart your smartphone

For iOS users:
Go to your phone Settings> Wi-Fi to see the names of the networks available. Then use the small i sign next to the network name.
For Android Users:
Open the settings app> Choose Wi-Fi & Wireless and Networks. Choose the wireless network from the list. Long press on the network name to forget the network.
Then restart your smartphone, reconnect to your 2.4 GHz Wi-Fi network and try installing your smart Feit Electric device.

Reset your Feit Electric Camera / Doorbell and reconnect

Consult your device user guide for reset instructions.

Force close the app

For iOS users:
If your device has the Home button, just double press to open the App Switcher and then swipe up to quit the app. If you do not have a Home button, swipe up from the bottom of the screen and pause slightly in the middle of your screen. Then swipe left or right to select the Feit app and swipe up to close.
For Android Users:
Open the settings app> Choose Apps or Apps & Notifications. You may need to select See all apps to view all opened applications. Tap the Feit app to force close.
Try EZ mode or other connection methods
Your Feit app will show other connection methods in the connecting screens. One method is EZ mode. Here's an article on EZ Mode Installation.