Feit Electric Smart cameras / doorbells use Wi-Fi to connect to the internet. If you are having problems connecting your device or keeping it on-line, it could be due to problems with your Wi-Fi network.
Symptoms of poor Wi-Fi signal strength include:
• You may be missing app notifications
• Video and audio quality may be reduced or distorted.
• Video and audio quality may be reduced or distorted.
• Your Feit Electric smart devices may have difficulty connecting.
Wi-Fi signals can be weakened by obstructions and interference.
Physical barriers such as heavy-duty walls and floors made of materials like concrete, brick, or metal can block signals. Electronic devices such as microwaves, garage door openers, baby monitors, cordless phones can interfere with wireless signals and impact Wi-Fi signal strength.
Wi-Fi signals can be weaker with distance.
Look at where your router is located. If it's in the basement or attic, or far away from your device, then your Wi-Fi could be impeded by concrete or you may have a coverage issue.
Wi-Fi troubleshooting Tips
Step 1: Try changing location and removing obstructions
- Look at the path between your router and your device to see if there are any thick walls or items made of metal or glass that may be causing interference. Attempt to place your router in an open, unobstructed area.
- Move your wireless router closer to your smart device. Or move your device to a new location. Bring your smart device within 20 feet of your router to see if it connects.
- Other electronics may be interfering with the Wi-Fi signal. Unplug them one by one to see whether the connection improves.
- Many routers have adjustable antennas. Try pointing them in different directions to see if that improves your network coverage.
Step 2: Reduce congestion on your network
- Many PCs, TVs, gaming systems can be wired directly into your router. Move devices that can be hardwired off Wi-Fi to free up bandwidth.
- If you have a multi-band or dual-band network, move more devices to 5GHz so your Feit smart devices can connect on the 2.4 GHz.
Step 3: Consider upgrading your network equipment
- This would be especially helpful for multi-story homes, smart outdoor devices, or in cases where routers are installed in remote locations such as attics or basements. If you have several people accessing the internet or streaming video at the same time, you could also have a Wi-Fi network issue.
- While not required, most smart homes use Range Extenders/Repeaters to help improve coverage and bandwidth.
- Newer routers with more bands can help. Consider upgrading to a new router especially if yours is more than a few years old. Be sure the new router can support a dedicated 2.4 GHz network to connect your Feit Electric smart device.
- Consider using powerline network extenders if you have a large home or thick walls. Powerline extenders are devices that plug into your regular electrical outlets and transmit data along with your electrical cables. They can help supplement and relieve congestion on your Wi-Fi network.
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