Feit Electric Door Lock with Camera Doorbell Troubleshooting Details for DOORVIDEOLOCKAGBK & DOORVIDEOLOCKAGNK

Why Isn't My Feit Electric Door Lock with Camera Doorbell Not Working Properly?

If your Feit Electric Door Lock with Camera Doorbell isn’t working as expected, this guide will help you diagnose and resolve common issues related to power, connectivity, and installation.

Key Areas Covered:

Model Number: DOORVIDEOLOCKAGBK & DOORVIDEOLOCKAGNK

• Power Issues

• Battery not charging
• Lock not powering on
• Emergency power usage

• Hardware Concerns

• Latch misalignment
• Incorrect installation orientation

• User Errors

• Too many incorrect password attempts
• Lock not in pairing mode

• System Performance

• Auto-lock problems
• App connection failures

Troubleshooting:

Lock Won’t Power On

Possible causes:

• Battery not charged
• Battery installed incorrectly

Solutions:

• Charge the battery fully.
• Check battery orientation.
• Use the USB-C emergency power port if the battery is drained.

Fingerprint Unlock Is Not Working

Possible causes:

• Fingerprint not registered
• Dirty scanner

Solutions:

• Re-register fingerprints in the app.
• Clean the fingerprint sensor.

Lock Becomes Temporarily Disabled

The lock disables for 1 minute after 5 consecutive incorrect unlock attempts.

Solution:

• Wait one minute before attempting again.

Door Does Not Lock Automatically

Possible causes:

• Auto-lock disabled
• Door not fully closed

Solutions:

• Enable auto-lock in the app.
• Adjust the strike plate alignment.

Lock Will Not Pair With the App

Possible causes:

• Bluetooth disabled
• Lock not in pairing mode

Solutions:

• Turn on Bluetooth.
• Hold the reset button for 3–5 seconds.

Forgotten Password or Access Issues

You can restore factory settings.

Reset Procedure

1. Open the battery cover.
2. Press and hold the reset button for 5 seconds.
3. Wait for the indicator light to flash.

The lock will reset and clear all stored users.

FAQs:

How do I reset the lock?
Press and hold the reset button for 5 seconds inside the battery compartment.

What happens after resetting?
All users and programmed features will be removed.

Can I still unlock the door if the battery dies?
Yes. Use the emergency power port or the physical key.

Usage & Tips:

Prevent Common Issues

• Charge the battery regularly.
• Keep the fingerprint sensor clean.
• Use the scramble password feature to protect your code.
• Register multiple unlocking methods for backup access.
• Test the lock before closing the door after installation.