Feit Electric Touch + Keycard Smart Door Lock Troubleshooting Details for DOORTOUCHLOCKWIFIBK & DOORTOUCHLOCKWIFINK

Why Isn't My Feit Electric Touch + Keycard Smart Door Lock Working Properly?

If your Feit Electric Touch + Keycard Door Lock isn’t functioning as expected, most issues can be resolved quickly by checking power, installation alignment, or app connectivity.

This guide covers the most common problems and solutions to get your smart lock working again.

Key Areas Covered:

Model Number: DOORTOUCHLOCKWIFIBK & DOORTOUCHLOCKWIFINK

Power Issues

• Dead or incorrectly installed batteries
• Low battery voltage warnings
• Emergency power use

Hardware Concerns

• Latch not aligned with strike plate
• Door thickness incompatibility
• Loose mounting screws

User Errors

• Incorrect password or fingerprint enrollment
• Lock installed in locked position during setup

System Performance

• Temporary lockout after incorrect attempts
• App connection problems
• Wi-Fi network incompatibility

Troubleshooting:

• Lock will not power on
Replace all 4 AA batteries and confirm correct polarity.

• Lock beeps or flashes red
This usually indicates low battery voltage.

• Lock doesn’t connect to the app
Make sure your phone is connected to a 2.4 GHz Wi-Fi network.

• Door does not lock smoothly
Check that the latch is centered and the strike plate hole is at least 1 inch deep.

• Fingerprint or password not working
Re-register the fingerprint or password using the mobile app.

• Lock stops responding after incorrect codes
After 5 unsuccessful attempts, the lock disables entry for 1 minute.

• Door cannot unlock because batteries died
Use the USB-C emergency power port to temporarily power the lock.

• Need to reset the lock
Press and hold the reset button inside the battery compartment for 5 seconds, then reconnect the device in the app.

FAQs:

• How do I restore factory settings?
Hold the reset button for 5 seconds inside the battery compartment.

• Why does the lock disable after several incorrect attempts?
This is a security lockout feature that activates after five failed attempts.

• What should I do if the keypad isn’t responding?
Check battery power and restart the lock.

Usage & Tips:

• Replace batteries every 6–12 months depending on usage.
• Keep the latch and strike plate aligned to prevent jamming.
• Update the Feit Electric app regularly.
• Avoid mixing new and old batteries.