Troubleshooting Connection Issues For New Wi-Fi 6 Routers

My new Smart Feit products are experiencing connection issues, and my previously connected devices have all lost their connection.

Received a new router?:

As technology advances and the demand for faster and more reliable internet connectivity increases, Wi-Fi 6 routers have become the standard for modern networking solutions. Wi-Fi 6, also known as 802.11ax, is the latest generation of wireless technology that offers significant improvements over its predecessors, such as Wi-Fi 5 (802.11ac) and Wi-Fi 4 (802.11n).

While Wi-Fi 6 technology brings enhanced performance and speed, you may encounter issues connecting Wi-Fi devices that solely operate on the 2.4GHz frequency. This article aims to provide a better understanding of the problem and present two possible solutions.

Understanding the Issue:

Wi-Fi 6 routers are designed to support faster speeds and greater capacity, primarily on the 5GHz frequency. However, Wi-Fi devices that only connect to the 2.4GHz frequency may face compatibility challenges when trying to connect to a Wi-Fi 6 network. Most Smart Home devices do not necessitate a 5GHz frequency, primarily due to the limited broadcasting range. Instead, the 2.4GHz frequency provides more extensive coverage and connectivity over greater distances. Trying to connect to a Wi-Fi 6 router, optimized for the faster 5GHz frequency, may result in connectivity problems and difficulties establishing and maintaining a connection with the network.

Solution: Creating a Separate Guest Network

To ensure smooth connectivity for your 2.4GHz-only devices on your new Wi-Fi 6 router, creating a guest network is the best solution. With the new router, you have the flexibility to separate your 5GHz devices, connecting them to your primary network, while the 2.4GHz devices can be directed to join the guest network. The guest network will exclusively operate on the 2.4GHz frequency, ensuring a dedicated and separate connection for these devices.

How can I setup a Guest Network?

Although you have the option to manually create the Guest Network if you have the expertise, we suggest reaching out to your ISP for assistance. The service is complimentary, and the setup process should be quick and straightforward. Don't hesitate to reach out to your Internet Service Provider (ISP) for assistance. Their technical support team can guide you through the process or even remotely create the guest network for you.

Wi-Fi range extender can also function as a guest network:

An alternative solution (depending on equipment and specs) for connecting your 2.4GHz-only devices is to purchase a "single-band" Wi-Fi Extender. When you set up a Wi-Fi range extender, it creates a secondary wireless network, that is an extension of your existing Wi-Fi network. This secondary network is commonly referred to as the "extended network" or "repeater network." Devices connected to this extended network can access the internet through the main Wi-Fi network's internet connection, just like devices connected directly to the main network.

Note: Avoid purchasing or using a "dual-band" Wi-Fi Extender. You could experience similar connectivity issues like the main Wi-Fi 6 router. ISP throttling could also limit the amount of devices your Wi-Fi range extender can handle.

How can I determine if I have a Wi-Fi 6 router?

The availability of Wi-Fi 6 routers may vary depending on your location and the specific plans and packages offered by the ISPs in your area. Additionally, ISPs may have different brand names for their Wi-Fi 6 routers, so it's a good idea to inquire about the specific features and capabilities of the router being offered.

Some of the well-known ISPs that have been known to offer Wi-Fi 6 routers include:

• Comcast Xfinity
• Verizon Fios
• AT&T
• Spectrum (Does not provide a guest network)
• Cox Communications
• Optimum
• CenturyLink
• Frontier Communications

I purchased my own router. How can I determine if it supports Wi-Fi 6?

Some of the well-known router manufacturers that provide Wi-Fi 6 routers include:

• Asus
• Netgear
• TP-Link
• Linksys
• D-Link
• Belkin
• Motorola
• Google Nest Wifi
• Eero
• Ubiquiti Networks

It's always recommended to check with the manufacturer if the router you have is a Wi-Fi 6 router.